Shipping Policy

Thank you for choosing Lumeviax. We are committed to delivering your advanced red light therapy and hair growth systems safely and efficiently. Please review our shipping policy below to understand how and when your order will be processed and delivered.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: During high-volume periods (such as new product launches or major holidays), processing times may be slightly extended. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We are proud to offer shipping to customers worldwide. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Delivery typically takes 3 to 7 business days depending on your location.

  • Expedited Shipping (if applicable): Options and rates will be available at checkout based on your delivery address.

Delivery delays can occasionally occur due to unforeseen circumstances such as severe weather, customs inspections, or carrier delays. We appreciate your patience in these instances.

3. International Shipping & Customs

For orders shipped outside of our primary fulfillment regions, please be aware that your package may be subject to import duties, taxes, and customs fees levied by your local government once a shipment reaches your country.

  • Lumeviax is not responsible for these additional charges. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches your country.

  • Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

To track your order, simply click the link in your email or visit the [Track Your Order] page on our website (if you have one set up).

5. Damages and Lost Packages

We take great care in packaging our premium devices, but we understand that issues can happen during transit.

  • Damaged on Arrival: If you receive your order damaged, please save all packaging materials and damaged goods, and contact us immediately at [Support@Lumeviax.com] with photos of the damage. We will file a claim with the carrier and arrange for a replacement.

  • Lost Packages: If your tracking information shows that your package was delivered but you cannot find it, please check with neighbors or your local post office first. If it is still missing after 48 hours of the "delivered" status, please contact us.

6. Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase. Lumeviax is not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping the item.

Questions About Your Shipment?

If you have any further questions about your order's shipping status, please don't hesitate to reach out to our customer support team at Support@Lumeviax.com. We are here to help!